Privacy Policy
Effective date: February 25, 2026
This Privacy Policy describes how Mmart collects, uses, stores, and protects personal information when you use our website and mobile app.
1. Information we collect
- Account information such as your name, phone number, and login credentials.
- Order information including products purchased, quantities, pricing, and delivery preferences.
- Delivery information such as address details and contact instructions.
- Payment verification data, including UPI transaction references and payment proof screenshots uploaded in the app.
- Support and communication records when you contact us for help.
2. How we use your information
- To process, verify, pack, and deliver your orders.
- To confirm payments and prevent fraudulent transactions.
- To communicate order updates, delivery status, and service notices.
- To improve app performance, inventory planning, and customer experience.
- To comply with legal, tax, accounting, and regulatory obligations.
3. How we share information
- We do not sell your personal information.
- Data may be shared with trusted service providers (such as hosting, communications, and delivery operations) strictly for order fulfillment.
- Information may be disclosed when required by law, legal process, or government request.
4. Data storage and security
- Mmart uses secure infrastructure and role-based access controls to restrict internal access.
- Data is stored on trusted platforms used to operate our service (including Supabase-powered backend services).
- While we apply reasonable safeguards, no digital system can be guaranteed 100% secure.
5. Data retention
- Order and transaction records are retained for operational, legal, and accounting purposes.
- Payment proof images are retained only as long as needed for verification, dispute handling, and audit requirements.
- When data is no longer necessary, we delete or anonymize it where practical.
6. Your privacy choices
- You may request correction of inaccurate profile or address information.
- You may request account deletion, subject to legal or transactional retention requirements.
- You may contact us for questions about how your data is collected or used.
7. Children’s privacy
- Mmart services are not intended for children under 18 years of age.
- We do not knowingly collect personal information directly from children.
8. Updates to this policy
- We may update this Privacy Policy from time to time to reflect business, legal, or technical changes.
- The updated version and effective date will be posted on this page.
9. Contact us
For privacy-related requests, please contact support through your profile/support channel in the app or via the store contact details shown in the website footer.